All four actions are under More Actions at the top right of a project.
In this article
Choose the right action
Action | Use it when | What happens | Can it be undone? |
Cancel | The project is no longer going ahead, for example an In Queue or In Progress project the business no longer wants | Tasks are locked from editing and deletion | Yes. Select Reactivate from the overview banner. |
Close | The project's Status is Completed | Status changes to Closed, and the project becomes uneditable | Yes. Reopen it from More Actions › Cancel Project? › Reactivate. |
Archive | You want to move an inactive project out of your main list without deleting it | The project becomes uneditable and is hidden from the default list | Yes. Select Unarchive. |
Delete | You want to remove the project from the account entirely | The project is removed completely | No. This can't be undone. |
Who can close and archive projects
These users can close and archive projects:
Admins
Project owners
Team managers, for projects their team members are part of
Cancel a project
Cancel a project when it's no longer going ahead, for example an In Queue or In Progress project the business no longer wants.
Select More Actions › Cancel Project?
Select a Reason from the dropdown. This is required.
Choose one of these options:
Cancel Project to cancel only.
Cancel and Archive Project to cancel and archive in one step.
Result: The project banner changes to Canceled Project. Select View Details to see the reason and the cancellation date.
To reactivate a cancelled project: Select Reactivate to return the project to an active status.
Note: While a project is cancelled, its tasks are locked from editing and deletion.
Close a project
Before you start: Close Project? only appears in More Actions once the project's Status is Completed.
Select More Actions › Close Project?
Enter a Comment. This is required.
Select Close Project or Close and Archive Project.
Result: The project's Status changes to Closed, and the project can no longer be edited.
To reopen a closed project: Go to More Actions › Cancel Project?, then select Reactivate.
Archive a project
Archive a project to move it out of your main list without deleting it.
Select More Actions › Archive Project.
Result:
The project can no longer be edited, but it keeps the Project Stage it was in when you archived it.
It's hidden from the default list. To find it, filter by Archived.
It's no longer visible in any programs it was linked to, but the project still shows the association.
Unarchive a project
Go to Projects and filter the list by Archived.
Open the project you want to restore.
On the Overview tab, select Unarchive in the top-right corner of the project header.
Delete a project
⚠️ Deleting a project removes it from the account completely. This can't be undone.
Select More Actions › Delete Project.
Troubleshooting
I can't delete a task in a cancelled project
Why this happens
When you cancel a project, its tasks are frozen so there's an accurate record of what was planned at the time of cancellation. This means:
Tasks can't be deleted or edited while the project's status is Cancelled.
The lock applies no matter who created the task or who it's assigned to.
Example: A project is cancelled, but one of its tasks was created in error or is no longer needed. You can't delete it directly while the project is still cancelled.
Delete the task
Open the project and go to Overview.
Temporarily change the project status from Cancelled to an open status, such as In Progress.
Go to the Tasks tab, open the task, and select Delete Task.
Return to Overview and set the project status back to Cancelled.
Keep the original cancellation date
Cancelling the project again changes the Cancellation Date to today's date. To keep the original date on record:
When you cancel the project again, set the Reason to Other.
In the Please Specify field, enter the original date. For example: "Business Ask – Original cancellation date May 18, 2026."