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Why can't I save my Request Form?

Written by Asia Ali

If you can't save a Request Form, the most common cause is a missing required field on the Form Details tab.

Work through the steps below in order.

Step 1: Check the Form Details tab

Every Request Form requires all of the following to be set before it can be saved:

  • Name

  • Description

  • Business Units

  • Request Type

  • Default Request Owner

Step 2: Hit Save Form

Still stuck?

  1. Confirm Business Units, Request Type, Name, and Default Request Owner are all filled in on the Form Details tab.

  2. Refresh and retry.

  3. Take a screenshot of the Form Details tab.

If you've tried all of the above and still can't save the form, contact support (support@cognota.com) or use the Resources > Chat With Us feature with a screenshot of the Form Details tab so we can help.

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