If you're having trouble accessing Cognota, try the following steps in order:
Clear your browser cache and cookies, then attempt to log in again
Try an incognito or private browsing window to rule out cached session issues
Try a different browser (Chrome is recommended)
If your organization uses SSO, use your SSO link directly instead (contact your Admin if you're unsure of your SSO link)
Check with your Admin to confirm your account is active and has not been deactivated
If none of the above resolve the issue, contact Cognota Support through the chat icon or by email at support@cognota.com